See below an overview of errors and messages that can be generated by Lumi

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Lumi Web Application

1. "Error occurred"

   • Cause:​

     • User unauthorized​

     • Asset not found

     • Another user updated this item

   • Actions​

     • Refresh the Lumi Web Application and try again​

     • Sign out and sign in again

     • Contact Augmedit B.V. support by using the 'Report Feedback' button in the Lumi Web Application, email support@augmedit.com, or by phone

2. "Scan upload failed"​​

   • Cause: The upload of the DICOM scan to Lumi.cloud failed​

   • Actions:

     • Refresh the Lumi Web Application and try again​

     • Contact Augmedit B.V. support by using the 'Report Feedback' button in the Lumi Web Application, email support@augmedit.com, or by phone

3. "3D Model upload failed"​​

   • Cause: The upload of the 3D Model to Lumi.cloud failed​

   • Actions: 

     • Refresh the Lumi Web Application and try again​

     • Contact Augmedit B.V. Support by using the 'Report Feedback' button in the Lumi Web Application, email support@augmedit.com, or by phone

4. "You have made unsaved changes to the hologram"

   • Cause: The user tries to close the 3D Patient with unsaved changes​

   • Actions: Choose one of the following options: Save changes / Discard changes / Cancel​

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Lumi HL2 Application

1. "Your battery level is xx%"

   • Cause: The battery leven of the XR glasses is below xx%​

   • Actions: Charge the XR glasses until a higher battery level is reached. When working with the EVD Workflow, charge your battery until >80% before you proceed

2. "You have unsaved changes, are you sure you want to close the hologram?"​

   • Cause: The user tries to close the 3D Patient with unsaved changes​

   • Actions: Choose one of the following options: Cancel / Save and close / Close

3. "A newer version of the Lumi HL2 App is available, install it via the Microsoft Store"​

   • Cause: The user has an outdated version of the Lumi HL2 Application installed and should update it to the newest version in the Microsoft Store on the HL2​

   • Actions: Go to the Microsoft Store on your HL2, click on 'Installed Apps', search for 'Augmedit Lumi' and click 'Update'